Courteous Canine
Agreements & Policies

Courteous Canine is committed to providing the best dog training and quality pet care for dogs through engagement and education which cultivates positive human-canine relationships. Rather than using fear or intimidation to train the dog, we use positive reinforcement, games, and fun! This calm, positive approach is as effective, if not more so, than punishing alternatives. This dog training method builds the trust that is so important in the life of a family pet.

A Promise to your Dog

Before you embark on your behavior and training journey with us, please know that behavior consulting is a process. Many concerning behaviors do not develop overnight and require time and patience to correct. Often, there are no quick fixes or immediate solutions. Small steps are often the fastest way to success. While our staff will be coaching you along the way, behavior change takes your time and effort.

We want to ensure that we are the best match for you and your dog to achieve success. We are asking that you commit:

  • Your dedication and commitment to your dog’s success. Successful behavior plans often include management, at all times, and training strategies that will need to be practiced and maintained consistently.

  • Your compliance with our recommendations. Our team of professional trainers do not use any methods of force or intimidation. All training methods adhere to scientifically supported methods of positive reinforcement. Corrective tools and handling methods will not be permitted due to the mental and physical damage they cause.

  • Your agreement to use behavior change techniques that promote your dog’s willing participation and the least amount of stress possible, through fun training games and exercises. Helping your dog change their behavior can be fun for both you and your dog!

  • To agree my dog is important and loved by me.

  • To agree that I will need to change my behavior to change my dog’s behavior.

  • To agree that I will spend time with my dog daily, meeting their needs and keeping them safe while helping them improve their behavior.

  • To agree to not use choke chain collars, prong collars, or electronic shock collars.

For All Services 

For the purposes of this document the terms Client, Owner, Pet Owner, and Customer are synonymous with the person requesting and agreeing to services for one or more domestic animals with Courteous Canine, Inc.

This signed agreement must be provided before service is provided for any period.

This agreement is valid from the date signed and replaces any prior Legal Considerations or Agreements. The client agrees to any future Courteous Canine, Inc. term changes relayed in writing to the client, mailed or emailed or posted on our website under the heading Policies, Agreements, Informed Consent or Terms. The client states that he/she has read this agreement in its entirety and fully understands and accepts its terms and conditions. 

Liability Release 

Client (of dog, client of Courteous Canine, Inc., and handler of dog) agrees that Angelica Steinker and Courteous Canine, Inc. or any staff or independent contractors of Courteous Canine, Inc. will not be liable for any damage or loss resulting from failure of the dog to respond to any cues or commands taught to the dog by Courteous Canine, Inc. or resulting from counseling and advice supplied to client of dog. Dog’s behavior now and in the future is solely the responsibility of the client of the dog. Should any behavior on the dog’s part now or in the future result in damage to the property, clients, or person of some third party, client agrees to assume full responsibility to such third party for any and all such damage, and to absolve Angelica Steinker and Courteous Canine, Inc. and any staff or independent contractor of Courteous Canine, Inc. from any and all obligations to pay such damage to a third party. All dogs are trained or otherwise handled or cared for or if client receives instruction by Angelica Steinker and Courteous Canine, Inc. or any staff or independent contractor of Courteous Canine, Inc. without any liability whatsoever on Angelica Steinker and Courteous Canine, Inc. or any staff or independent contractor of Courteous Canine, Inc. for loss, damage from disease, death, running away, theft, fire, injury to persons, other dogs or property by said dog, or other unavoidable causes. In the event of in-home training provided by Angelica Steinker and Courteous Canine, Inc. or any staff or independent contractors of Courteous Canine, Inc. whether clients are home or not, clients agree to absolve Angelica Steinker and Courteous Canine, Inc. and any staff or independent contractors from any and all liability whatsoever for loss or damage to property. In the event of training provided at the location of Courteous Canine, Inc. 3414 Melissa Country Way, Lutz, FL 33559, client agrees to absolve Angelica Steinker and Courteous Canine, Inc. and any staff or independent contractor of Courteous Canine, Inc. from any and all liability whatsoever for loss or damage to property, or injury to dog, or client, or handler and to hold her harmless therefor.

Courteous Canine, Inc. Veterinary Release

In the event that any of client’s pets appear to be ill, injured, or at significant risk of experiencing a medical problem at the start of service or while in the care of a Courteous Canine, Inc. Staff Member, client gives permission to Courteous Canine, Inc. staff member to seek veterinary service from a veterinarian or a veterinary clinic. Client preferred veterinary services are listed on each individual pet Information forms, but it cannot be guaranteed that the preferred vet is used. Other veterinarians or emergency care clinics chosen by the pet sitter are acceptable.

Client asks the Courteous Canine, Inc. Staff Member to inform the attending clinic or veterinarian of client’s phone and or emergency contact. Courteous Canine, Inc. will provide client with total diagnosis, treatment plan and cost. Client understands that efforts will be made to contact me regarding any treatments, illness, injury, or potential problems as soon as the condition is deemed not life threatening and/or contact is possible. If the condition is life-threatening Courteous Canine, Inc. Staff Member will authorize vet to conduct all lifesaving veterinary services. Client understands that the Courteous Canine, Inc. Staff Members work hard to prevent accidents and injuries, and that such problems may occur no matter how well a pet is cared for. Client agrees to allow Courteous Canine, Inc. Staff members to use their best judgment in handling these situations, and client understands that Courteous Canine, Inc. and its staff assume no responsibility for the actions and decisions of the veterinary staff, the health or death of client’s pet(s).

Client will assume full responsibility for the payment and/or reimbursement for any and all veterinary services rendered, including but not limited to diagnosis, treatment, grooming, medical supplies, and boarding. Such payments will be made within 14 days of the initial incident.

Client also agrees to be responsible for all Special Service fees assessed by Courteous Canine, Inc. for emergency transportation, care, supervision, or hiring of emergency caregivers, and will pay such fees within 14 days of each incident.

Client further authorizes to share with Courteous Canine, Inc. Staff Members client’s primary veterinarian(s) medical records of all of client’s animals with veterinary clinics in an emergency in the interest of providing the best care for client’s ill or injured animal(s).

Client agrees to notify Courteous Canine, Inc. of any signs of injury or possible illness before any service as soon as the condition appears.  Courteous Canine, Inc. Staff Members reserve the right to cancel service at any location where a pet with a potentially infectious condition exists.

Courteous Canine, Inc. Staff Members strive to provide clean, safe service to each of our clients. In doing so, Courteous Canine, Inc. Staff Members strongly recommend that each pet and large animal be vaccinated, dewormed, and protected from harmful insects according to veterinarian recommended standards.

  1. We love animals with all our hearts and are committed to training force-free maximizing fun and playful techniques. We emphasize fun and joy in our training and work to minimize stress as much as possible.
  2. We base our training methods on scientifically proven methods that are animal friendly. If there should be a conflict between what is animal-friendly and what the animal’s parent desires, we will side with what is animal-friendly.
  3. We work to get animals out of crates so that they may move freely and to safely coexist with humans. Crates are used as safety devices when s or caretakers are absent and for vehicle travel. We work to minimize crate time or ideally eliminate crate time in the home.
  4. There is overwhelming scientific evidence that positive reinforcement is the best way to train animals. We are committed to using at most a mild aversive, time out, only as a last resort. Shock collars, prong collars or choke chains are never used. We do not advocate physical corrections, throwing things at or near the animal or spraying liquid in an animal’s face.
  5. We foster our continuing education, and all consistently work to continue our education. All staff is certified and when they are not, they work under the supervision of a certified dog behavior consultant while they are pursuing certification.
  6. We educate humans to employ patience and to seek to understand animal’s needs and wants.
  7. We coach people to communicate consistently and clearly with their animals.
  8. We work within our level of competence.  Less experienced trainers are supervised by more experienced ones.  We do not give advice on anything that is outside of our area of expertise.  We refer clients to competent professionals for issues that are outside of our area of expertise.
  9. We keep client information confidential sharing client info ONLY with staff and those in a position of supervision, with the exception of neglect or abuse of an animal or if the animal is dangerous.
  10. Clients should know they are empowered to decline any recommendations that we make for them or their dogs. We encourage clients to ask questions.

Please note that all aspects of the Courteous Canine, Inc. liability waiver on file with Courteous Canine, Inc. for training and/pet care services also encompass the transportation of a pet as per Courteous Canine, Inc. pet transportation agreement.

In the event that any of client’s pets appear to be ill, injured, or at significant risk of experiencing a medical problem at the start of service or while in the care of Courteous Canine, Inc. Staff Member, client gives permission to Courteous Canine, Inc. Staff Member to transport client’s pet to and from a veterinarian or a veterinary clinic.

Courteous Canine, Inc. does not offer refunds. If a client needs to cancel their service, then Courteous Canine, Inc. can apply a credit to the client’s account. Credits are valid for one year from when they were issued. Please see specific refund policies for pet sitting, daycare and board n train below.

Indoor Group Classes, Board-and-Train & Daycare Services

  • Core vaccine combination (Distemper, Parainfluenza, Parvovirus, etc.)
  • Rabies (if 4+ months of age)
  • Bordetella
  • Canine Influenza (H3N2)
  • Leptospirosis

Outdoor Group Classes, In Client’s Home Services

  • Core vaccine combination (Distemper, Parainfluenza, Parvovirus, etc.)
  • Rabies (if 4+ months of age)
  • Bordetella
  • Additional vaccinations are preferred but are not required for these services.

Client attests that to the best of their knowledge, they do not have COVID-19 at the time of attending this event/appointment and understand the risks of unknowing exposure to this and other illnesses by or to client, client family, other participants, and third parties. Client attests they have not been tested and found positive; are not waiting for test results; and do not have symptoms. Client agrees that they will not knowingly expose others to any illness they may have or be at risk to have. Client will follow all Courteous Canine, Inc. rules and requirements to reduce any exposure and possibility of contracting or spreading the virus. Client will also fully cooperate with and follow any City, County or State/Province guidelines that have jurisdiction in the area in which the event/appointment is taking place. If any of the above should change prior to client arrival at the site of services or during the completion of the services that is the subject of this consent, client will inform Courteous Canine and proceed accordingly in light of the new information.

Client agrees that they are participating in this Courteous Canine service/appointment entirely at their own risk and assume all risk and full responsibility for client’s own health, well-being, and safety during this service or event. Client fully agrees that Courteous Canine, the clients, independent contractors, board members, employees, assistants, and volunteers are in no way liable for any present or future COVID-19 exposure incurred at any time by any person, in attendance or not in attendance, during or after this service/event. Client hereby waives and releases Courteous Canine, the clients, independent contractors, board members, employees, assistants, and volunteers from any and all liability for damages or personal injury to client, client dogs or client property.

Client agrees to wear a mask for all indoor classes, or appointments, to social distance from client’s instructor/class students and other staff members, and to only bring 2 persons maximum to a dog’s group class.

  • Invoices are issued electronically. We do not accept Cash or Checks. If Courteous Canine makes an exception to accept a check, there is a $40 service charge for each returned check.
  • Prepayment in full is due at the time of reservation for all Group Classes.
  • Payment is due before or immediately after Private Training or Behavior Consults.
  • We have a no refund policy. If there is an exception and a credit is authorized, it is credited to the client’s account and will remain on file for one year.
  • Late payments of 14 days or more will incur a late fee of 10% of the invoice total.

Pet Sitting General Policies 

  • Reservations are made to guarantee and secure a Staff Member for our clients. Therefore, clients returning home early will not be eligible for a refund.
  • Courteous Canine, Inc. is not responsible for wilted, dead or otherwise unhealthy plants.  Courteous Canine, Inc. will work hard to follow client written directions as precisely as possible but cannot be responsible if the results are not favorable.  Please place all indoor plants together on a waterproof surface in plain sight, as Staff Members are not responsible for water damaged areas or missed plants.
  • Courteous Canine, Inc. is not responsible for damage to the home beyond the control of the Staff Member. This includes, but is not limited to leaks, electrical problems, and acts of nature. In these situations, the company will contact client’s designated emergency contact. All repairs and related fees will be paid by the client, or fully reimbursed to Courteous Canine, Inc. within 7 days.
  • Courteous Canine, Inc. is not responsible for any damage to the client’s property, unless such damage is caused by the negligent act of the Staff Member. Courteous Canine, Inc. agrees to remain fully insured, licensed and bonded.
  • Courteous Canine, Inc. accepts no responsibility for security of the premises or loss if other individuals have access to a client’s home, or if the home is not properly secured on the client’s departure. If a client wishes to leave doors open for animals or use doggy doors – this is at the client’s own risk. Courteous Canine, Inc. recommends against the use of doggie doors or leaving doors or windows open.
  • All other individuals that visit the home will leave a written log of their visit so the Staff Member can note their activity.
  • Courteous Canine, Inc. is not liable for any loss or damage in the event of a burglary or other crime that could occur while the home is under this agreement. The client agrees to secure their home prior to leaving the premises. Courteous Canine, Inc. will re-secure the home to the best of its ability at the end of each visit. While keys are in the possession of a Staff Member, they will be either be on the Staff Member’s physical person or be properly stored at an undisclosed location.
  • The client must have the legal rights to place the animals in the care of a Courteous Canine, Inc. Staff Member.
  • The Staff Member cannot service a home with “visiting” pets or animals that do not belong to the resident of the service site without the necessary signed agreements by the rightful (s).
  • The terms of this document only apply to all the pets owned by the client, including any and all new pets that the client obtains on or after the date this document was signed, at any and all locations the client designates for service.
  • The Client is responsible for pet-proofing the house and yard and the security fencing, gates and latches.
  • Courteous Canine, Inc. will not be responsible for the safety of any pets and will not be liable for the injury, disappearance, death, or fines of any pet with unsupervised access to the outdoors.
  • The Client is responsible for supplying the necessary safe equipment, supplies and crates, needed for care of their pet(s), including but not limited to a sturdy, well-fit harness (halter, collar, etc. for walks or in the case of emergencies, firmly affixed vaccination tags, a lead rope or leash, pooper-scoopers, litter boxes, food, cleaning supplies, medicines, pet food, and cat litter. Our Staff Member will not use: shock collars, choke chains or prong collars.
  • The client authorizes any purchases necessary for the satisfactory performance of pet care duties. The client agrees to be responsible for the payment of such items, as well as service fees for obtaining these items and will reimburse Courteous Canine, Inc. within 7 days for all purchases made. This could include pet food or other care related expenses.
  • The client will be responsible for all medical expenses and damages resulting from an injury to a Staff Member, or other persons, by the pet. The client agrees to indemnify, hold harmless, and defend Courteous Canine, Inc. in the event of a claim by any person injured by their pet.
  • It is suggested that arrangements be made with someone to evacuate client’s pets in case of a disaster or weather-related event/crisis/”Code Red”. Courteous Canine, Inc. will try to see to client’s pet/s safety/care should such events occur but cannot guarantee it.
  • Future Services: Client authorizes this agreement to be valid approval for services so as to permit Courteous Canine, Inc. to accept all future phone, online, mail or email reservations and enter client’s home without additional signed agreements or written authorizations.
  • Courteous Canine, Inc. reserves the right to terminate this agreement at any time if the Staff Member, in his/her sole discretion determines that the client’s pet poses a danger to the health or safety of itself, other pets, other people, or the Staff Member. If concerns prohibit the Staff Member from caring for the pet, the client authorizes the pet to be placed in a kennel (or previously arranged locale), with all charges (including but not limited to transportation, kenneling, tranquilizing, treating, accessing, and liability) to be the responsibility of the client.
  • Courteous Canine, Inc. agrees to provide services stated in this agreement in a reliable, caring, and trustworthy manner. In consideration of the services as an express condition thereof, the client expressly waives and relinquishes any and all claims against the company and its employees, except those arising from negligence.
  • Client agrees to notify Courteous Canine, Inc. of any concerns within 24 hours of their return.
  • This agreement is valid from the date signed and replaces any prior Legal Considerations or Agreements. The client agrees to any future Courteous Canine, Inc. term changes relayed in writing to the client, mailed or emailed or posted on our website under the headings Policies, Waiver, Agreement, Informed Consent and Terms. 

Pet Sitting Client Key Agreement

1. The Staff Member has client’s permission to make a copy of client key(s) for emergency/backup purposes at their discretion.

  1. The Staff Member agrees to place an identifying code on client keys. Client keys will not be marked with client name, address, or pet’s names. When not in use or prepared for use, client keys will be stored in a secure location.
  2. Client keys will be automatically retained by Staff Member at the end of each service period if client opts to remain a client.
  3. The Staff Member will place the key in a secured location until future service is requested. The Staff Member has permission to provide client key to any of Courteous Canine, Inc. employees or independent contractors providing client services with Courteous Canine, Inc.

Pet Sitting Key Returns 

  • Client understands that on the last day of service client key can be left in client home.  If client chooses to have the key left in client home, client will provide written instructions via text, email or LeashTime as to where the Staff Member should leave the key. Client understands that the PCT will not be able to access client’s house again after the PCT has left the key, including in the case of emergencies or delays in client’s return. There is no charge for the key return at the last service visit.
  • Keys cannot be mailed as a means of return to client.
  • If the client wants the key returned by a Staff Member to their home in our service area a rate of $25.00 is applied.
  • Clients can also pick up a key at our secure location, no fee is charged for this, but this service is only by appointment.

Pet Sitting Cancellation Policy 

  • Pet sit cancelled with less than 72-hour notice, thus not giving the sitter enough time to book another pet sit, are charged for in full.
  • Pet sit cancellations with more than 72-hours’ notice are credited to the client’s account.
  • There are no refunds. 

Pet Sitting Payment Terms 

  • Pet sit invoices are due upon receipt which will be prior to services.
  • Prepayment is expected when invoices are sent. Invoices more than 14 days late will incur a late fee of 10% of the total invoice.

Pet Sitting Refund Policy 

  • There are no refunds. If a credit is authorized, they will be made to client’s account, only if a visit is cancelled at least 24 hours in advance. Credits are available for one year from the date issued.

Daycare General Policies 

  • The client is responsible for supplying the necessary safe equipment such as a well-fit harness halter, collar, etc. in the case of emergencies or for transport into or out of the facility, firmly affixed vaccination tags, a lead rope or leash, medicines, and pet food. Our staff will not use shock collars, choke chains, or prong collars.
  • Client agrees that dogs will be on leash at all times when on our property especially while entering and exiting our facility and in the parking lot.
  • Client agrees that dogs are safe with people and other dogs and that their dog does not have a bite history of biting other dogs or any humans.
  • Client agrees to share if their dog has been asked to leave another dog daycare and to provide details of why the dog was asked to leave. 

Daycare Payment Terms 

  • Daycare invoices are issued at the beginning of the month based on the months schedule set up by Daycare Manager and client. We only bill monthly.
  • No refunds, credits only of emergencies which allow for a day substitution.
  • Invoices are due upon receipt, in payment of the full month in advance. Late payment of 14 days or more will incur a late fee of 10% of the total invoice.

Daycare Cancellation Policy 

  1. Less than 24 hours – $35 no show fee they are charged for the day they did not come.
  2. More than 24 hours – day substitution, if possible 

Board N Train General Policies

  • Client agrees that dog is free of aggression toward other dogs and humans.
  • Client authorizes any purchases necessary for the satisfactory performance of pet care duties. The client agrees to be responsible for the payment of such items, as well as service fees for obtaining these items and will reimburse Courteous Canine, Inc. within 7 days for all purchases made. This could include pet food or other care related expenses.
  • The client will be responsible for all medical expenses and damages resulting from an injury to a Staff Member, or other persons, by the pet. The client agrees to indemnify, hold harmless, and defend Courteous Canine, Inc. in the event of a claim by any person injured by their pet.

Board N Train Emergency Policy

  • Courteous Canine, Inc. is authorized to seek any emergency veterinarian assistance needed during this agreement at the cost of the client, from any veterinarian, as chosen by the staff member. However, Courteous Canine, Inc. is not responsible for the health/well-being of the animal.
  • Client gives permission to Courteous Canine, Inc. to transport dog for emergency care or for other emergency situations such as evacuation. 

Board N Train Payment Terms

  • Prepayment is required for all Board N Train Services. Invoices that are 14 or more days past due will incur a 10% late fee.

Board N Train Cancellation Policy

  • Our Board N Train cancellations are challenging to our staff because it is impossible to replace a Board N Train client with short notice. As a result we have the following Board N Train cancellation policy.
  • Cancellation less than seven days but up to four days prior to start of Board N Train services will incur a cancellation fee of $50 (100% of this fee goes to the trainer for loss of income).
  • Cancellation less than three days or less prior to the start of Board N Train services will incur a cancellation fee of $100 dollars (100% of this fee goes to the trainer for loss of income).
  • Cancellations that are more than seven days out do *not* incur any fees.
  • Thank you for planning ahead and giving us early notice if plans change.

Group Class Payment Policies

  • Courteous Canine, Inc. does not offer refunds. If you need to cancel your registration, then we can apply your credit to another course or service. If you want a credit for a service, we need at least three days’ notice prior to the start date of the service.
  • All group classes are prepaid. If you have any questions about a service, please make sure to call us at 813-949-1465 or email us at LoveDogs@CourteousCanine.com so we can address these before you reserve your spot.
  • Once a client has attended the first session of a group class or the class has started, *NO* refunds will be issued.

Group Class Cancellation Policy

  • We advise clients to only sign up for group classes that fit their schedules and lifestyle as we will not be able to refund clients who decide to drop out after the first group class or later group classes.
  • Group class end dates are not guaranteed. Instructor illness, weather or other unforeseen circumstances may require the change of the end date to group classes. As a result, we do not guarantee that group classes will end on the date originally promised. We recommend when scheduling to allow at least one additional week for potential group class ending delays.

Children can accompany a parent to our group classes providing they are 8-years or older. Children under 8-years of age require a second adult to supervise them while attending our group class.

Private Training and Behavior Consulting Payment Terms

  • Private Training or Behavior Consulting Appointments cancelled less than 24 hours in advance will be charged a no show/late cancellation fee of $20. Short notice cancellations prevent trainers from being able to book another client, 100% of this cancellation fee goes to the trainer to make up for lost income.
  • If you receive a credit for a service, it will be good for up to one year from the date it was issued.

For private training and group instruction that are held outdoors, we will make every attempt to contact students at least two hours before canceling class. Generally, classes are held during light rain, if there is lightning classes are cancelled. If you see lightning during your class, please let your instructor know immediately. Weather cancellations are emailed, please check your email prior to departing. If you don’t hear from your instructor your class will occur as scheduled.

For All Services

This agreement is valid from the date signed and grants permission for future veterinary care without the need for additional authorization each time Courteous Canine, Inc. Staff Members care for one or more of a client’s pets. Client understands that this agreement applies to all of the pets and large animals within Courteous Canine, Inc. care. In signing this agreement, client agrees that client has the sole authority to make health, medical and financial decisions regarding the animals that will be scheduled to receive service.

Client states that they have read this agreement in its entirety and fully understands and accepts its terms and conditions.

Thank you for trusting us.

The Staff of Courteous Canine, Inc.