Courteous Canine
Agreements & Policies
Courteous Canine is committed to providing the best dog training and quality pet care for dogs through engagement and education which cultivates positive human-canine relationships. Rather than using fear or intimidation to train the dog, we use positive reinforcement, games, and fun! This calm, positive approach is as effective, if not more so, than punishing alternatives. This dog training method builds the trust that is so important in the life of a family pet.
A Promise to your Dog
Before you embark on your behavior and training journey with us, please know that behavior consulting is a process. Many concerning behaviors do not develop overnight and require time and patience to correct. Often, there are no quick fixes or immediate solutions. Small steps are often the fastest way to success. While our staff will be coaching you along the way, behavior change takes your time and effort.
We want to ensure that we are the best match for you and your dog to achieve success. We are asking that you commit:
Courteous Canine, Inc. Agreement for All Services
For the purposes of this document, the terms Client, Owner, Pet Owner, Pet Parent, and Customer are synonymous with the person requesting and agreeing to services for one or more domestic animals with Courteous Canine, Inc.
This signed agreement must be provided before service is provided for any period. Services are rendered if they are requested via Gingr, text or email.
This agreement is valid from the date signed and replaces any prior Legal Considerations or Agreements. The client agrees to any future Courteous Canine, Inc. term changes relayed in writing to the client, mailed or emailed or posted on our website under the heading Policies, Agreements, Informed Consent or Terms. The client states that he/she has read this agreement in its entirety and fully understands and accepts its terms and conditions.
Liability Release
Client (owner of dog, client of Courteous Canine, Inc., and handler of dog) agrees that Angelica Steinker and Courteous Canine, Inc. or any staff or independent contractors of Courteous Canine, Inc. will not be liable for any damage or loss resulting from failure of the dog to respond to any cues or commands taught to the dog by Courteous Canine, Inc. or resulting from counseling and advice supplied to client of dog. Dog’s behavior now and in the future is solely the responsibility of the client of the dog. Should any behavior on the dog’s part now or in the future result in damage to the property, clients, or person of some third party, client agrees to assume full responsibility to such third party for any and all such damage, and to absolve Angelica Steinker and Courteous Canine, Inc. and any staff or independent contractor of Courteous Canine, Inc. from any and all obligations to pay such damage to a third party. All dogs are trained or otherwise handled or cared for or if client receives instruction by Angelica Steinker and Courteous Canine, Inc. or any staff or independent contractor of Courteous Canine, Inc. without any liability whatsoever on Angelica Steinker and Courteous Canine, Inc. or any staff or independent contractor of Courteous Canine, Inc. for loss, damage from disease, death, running away, theft, fire, injury to persons, other dogs or property by said dog, or other unavoidable causes. In the event of in-home training provided by Angelica Steinker and Courteous Canine, Inc. or any staff or independent contractors of Courteous Canine, Inc. whether clients are home or not, clients agree to absolve Angelica Steinker and Courteous Canine, Inc. and any staff or independent contractors from any and all liability whatsoever for loss or damage to property. In the event of training provided at the location of Courteous Canine, Inc. 3414 Melissa Country Way, Lutz, FL 33559, client agrees to absolve Angelica Steinker and Courteous Canine, Inc. and any staff or independent contractor of Courteous Canine, Inc. from any and all liability whatsoever for loss or damage to property, or injury to dog, or client, or handler and to hold her harmless therefor.
Courteous Canine, Inc. Veterinary Costs and Release
In the event that any of client’s pets appear to be ill, injured, or at significant risk of experiencing a medical problem at the start of service or while in the care of a Courteous Canine, Inc. Staff Member, client gives permission to Courteous Canine, Inc. staff member to seek veterinary service from a veterinarian or a veterinary clinic. Client preferred veterinary services are listed on each individual pet Information forms, but it cannot be guaranteed that the preferred vet is used. Other veterinarians or emergency care clinics chosen by the pet sitter are acceptable. All costs of veterinary treatment will be paid for by the client.
Client asks the Courteous Canine, Inc. Staff Member to inform the attending clinic or veterinarian of client’s phone and or emergency contact. Courteous Canine, Inc. will provide client with total diagnosis, treatment plan and cost. Client understands that efforts will be made to contact me regarding any treatments, illness, injury, or potential problems as soon as the condition is deemed not life threatening and/or contact is possible. If the condition is life-threatening Courteous Canine, Inc. Staff Member will authorize vet to conduct all lifesaving veterinary services. Client understands that the Courteous Canine, Inc. Staff Members work hard to prevent accidents and injuries, and that such problems may occur no matter how well a pet is cared for. Client agrees to allow Courteous Canine, Inc. Staff members to use their best judgment in handling these situations, and client understands that Courteous Canine, Inc. and its staff assume no responsibility for the actions and decisions of the veterinary staff, the health or death of client’s pet(s).
Client will assume full responsibility for the payment and/or reimbursement for any and all veterinary services rendered, including but not limited to diagnosis, treatment, grooming, medical supplies, and boarding. Such payments will be made within 14 days of the initial incident.
Client also agrees to be responsible for all Special Service fees assessed by Courteous Canine, Inc. for emergency transportation, care, supervision, or hiring of emergency caregivers, and will pay such fees within 14 days of each incident.
Client further authorizes to share with Courteous Canine, Inc. Staff Members client’s primary veterinarian(s) medical records of all of client’s animals with veterinary clinics in an emergency in the interest of providing the best care for client’s ill or injured animal(s).
Client agrees to notify Courteous Canine, Inc. of any signs of injury or possible illness before any service as soon as the condition appears. Courteous Canine, Inc. Staff Members reserve the right to cancel service at any location where a pet with a potentially infectious condition exists.
Courteous Canine, Inc. Staff Members strive to provide clean, safe service to each of our clients. In doing so, Courteous Canine, Inc. Staff Members strongly recommend that each pet and large animal be vaccinated, dewormed, and protected from harmful insects according to veterinarian recommended standards.
Courteous Canine, Inc. recommends that all pet parents/owners obtain health insurance for their pets. Specifically we recommend Trupanion as a dog health insurance provider.
For All Services
This agreement is valid from the date signed and grants permission for future veterinary care without the need for additional authorization each time Courteous Canine, Inc. Staff Members care for one or more of a client’s pets. The client understands that this agreement applies to all the pets and large animals within Courteous Canine, Inc. care. In signing this agreement, the client agrees that client has the sole authority to make health, medical and financial decisions regarding the animals that will be scheduled to receive service.
Charge Backs
Courteous Canine, Inc. clients agree to not file a chargeback with their credit card or debit card issuing bank when services have been rendered. Clients agree that once our services have been rendered that they will not file a chargeback with their credit or debit card issuing bank. This is the case even when Courteous Canine, Inc. ethically refers clients to another service provider after completion of our services. Courteous Canine, Inc. is ethically obligated to refer some clients to other service providers.
Client states that he/she/they have read this agreement in its entirety and fully understands and accepts its terms and conditions.
Thank you for trusting us.
The Staff of Courteous Canine, Inc.