The DogSmith Dog Training and Pet Care Frequently Asked Questions
What Dog Walking and Pet Care services do you offer?
Courteous Canine offers a variety of Dog Walking and Pet Care services to help you whether you are busy for the day, out of town for a week or just want to give your pet some extra attention.
What kind of pets do you provide pet care services for?
Our Pet Care Technicians have a wide range of experience with many different kinds of animals. Just let us know if your pet has any special pet care needs or if you have an unusual pet care request. We will do everything we can to meet your expectations.
What areas do you provide pet care services in?
We offer pet care in Lutz, Land O’Lakes, Wesley Chapel, North Tampa, Avila and Cheval. To fetch your Pet Care Expert you can call us at 813-949-1465 to make sure we have someone in your area.
What makes your Dog Walking and Pet Care different from other pet sitting and dog walking service providers?
At Courteous Canine, our dog walking and pet care programs were specifically designed to give you the peace of mind that comes from having the best of all worlds. All our pet care technicians are certified in pet first aid and are trained in proper equipment use and all aspects of pet care. Our Dog Walking and Pet Care Programs guarantee that your furry family members are cared for by trained and certified animal experts while you are away.
Are your Pet Care technicians bonded and insured (and what does that mean to me as a client)?
Yes, our Pet Care Technicians are fully bonded and insured. This means our clients have peace of mind when they are away. We take responsibility for your pets when you put them in our care. Having professional insurance in place shows that we are serious about the dog walking and pet care service we provide.
Will there be consistency in the dog walking and pet care services that you deliver?
Yes. At Courteous Canine, our goal is to provide reliable, familiar and friendly service for your pets. Our Pet Care Technicians most likely live in your neighborhood, which enables them to readily provide you with highly personalized dog walking and pet care services. And because we maintain a cadre of highly trained Pet Care Technicians, in the event your primary Pet Care Technician is otherwise unavailable for your required dates of service, you are always assured of the same professional pet care services. Of course, we will contact you to get your approval if any substitutions are necessary prior to service.
What is the purpose of the Pet Care “In-Home Consultation”?
We provide a free in-home consultation so you feel comfortable with the person who will be caring for your pets and so your pets have an opportunity to meet and interact with their sitter. Caring for animals is a two part process, observing and monitoring. When we meet your pets for the first time it gives us an opportunity to make notes about their appearance and demeanor. That way, while caring for your pets we will be able to observe quickly if they are behaving strangely, if something is out of place or if they need special attention.
Can I make last minute arrangements to my pet care itinerary?
Using our Pet Care reservation program (LeashTime), you can make bookings online 24 hours before you need us. If you require dog walking or pet care services on a shorter notice, you can always call us and we will be happy to help you! You can also leave your key with us to make it easier on you should you need to leave home on short notice.
How do you determine what time the Pet Care Technician will pay visits to my pets?
Whether providing daily visits or dog walks to your pets, your Pet Care Technician will strive to keep as close to your pets’ routine as possible. When we meet for your initial consultation you will advise your Pet Care Technician the details of your pets’ normal activities and they’ll strive to keep that same schedule!
Can you provide references?
Pet Care Technicians can provide references from many of our clients. Please ask your sitter to provide them to you during your in-home consultation.
How am I billed for dog walking and pet care services?
As soon as we complete your home visit consultation and confirm your services we will then email you your invoice. Payment in full is due at the time of reservation. Reservations are not held until payment is received. This secures your reservation and gives you peace of mind that your pet care needs are taken care of.
When can I expect to meet my Pet Care Technician?
Once you have made your initial inquiry either by phone or through our website, we will contact you within 24 hours to schedule an appointment.
How do you screen your Pet Care Technicians?
We take the recruitment and development of Pet Care Technicians very seriously. We perform background checks on all of our Pet Care Technicians before we begin their extensive training. We obtain a minimum of two reference checks and ensure they have no criminal record or history of drug abuse.
What does a Professional Pet Care Technician do?
Each of our Pet Care Technicians are required to pass rigorous training in pet first aid and care. Many are also certified dog trainers extremely capable of ensuring your pets are cared for in the most professional manner available. We care for the emotional, environmental, physical and nutritional well-being of your animals while you are away.
Why should I use your dog walking and pet care services instead of using a friend, neighbor or relative to do it?
Our Pet Care Technicians are trained professional animal caregivers. It is what we do, it is our passion and our career. We will be at your home to care for your animals according to your service schedule; we can be trusted to do what is right by your animals at all times and we have the resources, training and expertise to do it. In the event of an emergency our Pet Care Technicians are trained to assist your animal until we reach a veterinarian.
How much does a pet care visit cost?
We provide many different pet care services and we build pet care schedules tailored to meet your individual needs. Pricing is based on the services you request. A standard 30 minute visit (which can include feeding, walking, playing, etc.) is $20.
How do I get started with Courteous Canine?
We recommend that you contact us! You don’t want to wait until you are in the midst of planning your big holiday or you are assigned a last minute business trip. Establish a relationship with us when you do not need us so things will be that much easier when you do need us. It costs you nothing to get set up.
How many visits a day do you provide for pets?
We can provide from 1 to 5 visits each day to care for your pets. We also offer Canine Slumber Parties, Day Care Services and DogSmith Sleep Over’s and of course Canine Camp!
Is my personal information kept confidential?
We respect and protect the confidentiality of all our clients. We will never share any of your information with a third party unless you give us specific permission in writing to do so.
How long is each visit?
Each pet care visit to your home is 30 minutes long. The standard 30-minute pet care visit can be extended in ten-minute increments.
How much notice do you need for a cancellation?
Our cancellation fee structure is as follows: – A full refund will be provided if cancellation is received at least 8 days prior to scheduled service.
– 20% cancellation fee will apply if cancellation is received within 2-7 days of scheduled services.
– 100% cancellation fee will apply if cancellation is received within 48 hours of a scheduled service.
– 100% cancellation fee will apply if cancellation is received within 7 days of a national holiday.
Do you administer medication to pets?
Yes, we will administer medication, pills, drops and/or injections with your vet’s written approval and directions. However, we cannot administer medication to any animal that poses a danger to the Pet Care Technician.
Can I hire my Pet Care Technician directly?
To ensure accuracy of all records and service reservations you can book and confirm services in the following way: a) by logging into our client reservation system (LeashTime) or b) by calling us directly!
What if my property is damaged or my pet is injured while I am gone?
We will do whatever is in our ability to take care of any issue according to your wishes and directions. We agree to provide the services stated in our service agreement in a reliable, caring and trustworthy manner. Due to the extreme unpredictability of animals, we cannot accept responsibility for unusual mishaps (i.e., bites, furniture damage, spills, pet stains, etc.). Additionally, if your pets have access to the outside, we cannot be responsible for injury, disappearance, or fines.
How am I billed for pet care and when is it due?
As soon as we have finished the home visit consultation, you will receive an email confirmation that also details your charges for the pet care services you desire. Payment is required prior to services being performed.
What do you do in case of an emergency?
It depends on the type of emergency. If something was to happen to your regular Pet Care Technician, we have fully qualified backup Pet Care Technicians that can take over. If an emergency occurs with your pets, we will first, according to your instructions, contact your vet and transport them if necessary. You will then be consulted about the situation so you can direct us from there. If there is an emergency with your home, we will call you, your emergency contact and the appropriate authorities and/or a preferred repair service depending on your instructions.
Can we contact you while we are away? Or will you contact us?
Yes, you can contact us as often as you’d like and we will set up regular communications to you as frequent as you like. As part of our service we provide our pet care clients with texts, e-mails or voice mail. Just let us know how often you would like to receive updates. After all, we are here to serve you and give you peace of mind while you are away from your pets.
What happens if my pet gets out of the yard?
All pets should be wearing an identification tag and collar. Pet Care Technicians are trained to take numerous security measures so dogs do not become lose.
May I offer a gratuity to my Pet Care Technician?
Yes, you may offer it directly to your Pet Care Technician or send it to Courteous Canine by mail.
How do I get my key back when I return from my trip?
We will not leave keys ‘hidden’ outside your house nor will we lock them in your house (in case you are delayed returning home). We can keep your key on file or return it to you once you are safely home. We also use realtor lock boxes if you prefer.
Your security is important to us. We want to make sure your security and safety will always be protected. That is why we have a special system of coding your keys so your name and address are never with your key and your keys are always securely locked up when not in use.
Do I have to have another appointment and fill out another service agreement for pet care services every time I leave town?
Once you register as our client on our database, you never have to do it again. For any future dog walking or pet care needs just log in and schedule your appointment.
Will you ever share my information with any other company or individual?
Absolutely not! Your privacy is very important to us. We hold ourselves to the highest standards and value the trust you place in us. If you have any questions regarding the information we gather about you and what we do to protect it, please feel free to contact us.